PureModa.com
FAQ (Frequently Asked Questions)
How do I place an order?
Placing an order on PureModa.com is
simple! If
an item has only a "CANCEL" button
-and no "Add to Cart" button you must call our corporate offices TOLL FREE
1-888-312-7389 to
find out if the item you desire could be special ordered. Otherwise, to place
an order online, simply visit the item you wish to purchase and scroll down
to the bottom of the page. There, you will see the "ADD
TO CART" red button. Simply click on this button for the
item you desire and it will re-direct you to your "SHOPPING
CART"
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How does the charge appear on my statement?
The charge on your card will appear as Pure Moda, Inc.
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Does PureModa.com charge my credit card right
away?
No, your credit card is first
authorized. CREDIT CARD AUTHORIZATION--The
process in which a credit card is accepted, read and approved for a sales
transaction. Credit card authorization is normally accomplished
by reading a credit card through a credit card reader that is integrated
into a register(retail store) or online terminal
like PureModa.com website (online store).
Once we verify that all the information you have provided to us is correct
and valid - we then prepare your order for shipment. The moment we assign your
order a tracking, PureModa.com then debits your account and makes the sale.
Please note that if your credit card is authorized but not debited - the "AUTHORIZATION
HOLD" for the funds of purchase amount are held for up to 7 business by our
merchant bank and are irreversible. You must wait for the hold to be released
by our
merchant bank. PureModa cannot remove authorization holds.
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Where is my order?
PureModa.com ships
via Fedex services within 5 business days of confirming and receving payment. Your tracking number is emailed as soon as it becomes available. When
you place an order with Puremoda.com a username and password are automatically
generated for you during the order process. Your username here at PureModa.com
will always be the email address your provided to us during the order process.
The password is automatically generated and emailed to you along with your
"ORDER CREATED" invoice.
To view the status of your order, please login by visiting the following page:
Secure
Customer Login Page
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Where do you ship?
We ship worldwide - anywhere in the world! We
do not ship to APO/FPO or military addresses because FEDEX does not ship there.
Please note that while we will ship
anywhere in the world - International
buyers must pay via WIRE PAYMENT or Money Order. USA domestic credit card holders
need not to choose this payment option.
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How do I return or exchange an item?
Please refer to our refund
and exchanges policy.
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How do I find an item on your site?
You can search for items on PureModa.com in the following ways:
By gender/group, listed on the upper navigation "Women", "Men", "Children"
By "Shop by designer", listed in the bottom left hand corner of our website
By browsing the "Shop by Price," which can be found on the middle
bottom of website
By viewing the "Shop by Category" on the bottom right hand corner of our website
By entering a keyword in the "Search" box found on the upper left
corner of website. This will take you directly to any specific product information
page.
If we do not offer the product you are looking for, please contact Customer
Service at 1-888-312-7389 or email us to find out whether a specific brand
or product will be coming to PureModa.com at info@puremoda.com.
If you would like to be notified when new offerings are available, please subscribe
to our mailing list.
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How do I modify my order?
PureModa.com has 3 order levels. There is the Recent level is
where every order goes to when placed online by you, the customer. When we
verify
all
billing information is correct and order amounts are not being declined by
your Credit card issuing bank - you order is then moved to the "Approved"
level. A tracking number is then assigned and your order will finally be placed
into
the "Completed" level. If your order is declined,
or
we
were not able to verify your billing information as true - your order is moved
from
the "Recent" folder
to the "Deleted" folder.
Any order that has been moved from the Recent level cannot
be modified or cancelled.
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